How to send cargo by a business line transport company. Cash on delivery and transport companies

Quite often there is a need to send some kind of cargo from one locality to another. There are many shipping options. A small parcel can be sent by courier service or through a transport company. For large cargo, you can hire transport or also use the services of a transport company. In this article we will tell you how to send cargo transport company Business Line.

There are two options for sending cargo through Business Lines: sending cargo from the address and sending cargo from the terminal. In the first case, the cargo will be picked up from the address you specified; in the second case, the cargo must be delivered to the nearest terminal of the transport company yourself. You can find the addresses of the terminals on the Business Lines website.
Let's consider the algorithm for sending cargo from a transport terminal, since this method is the least expensive. To save time, we recommend that you place a pre-order for transportation.
1. Go to the transport company’s website
2. Select the item “Send cargo from the terminal”

3. We are looking for the Business Lines terminal closest to you
4. Fill out the order calculation form
4.1. We indicate the dimensions (you can choose three units of measurement: m, cm or mm), weight in kg and cargo volume in m3 (cargo volume will be calculated automatically after specifying the dimensions)

4.2. We indicate the nature of the cargo, hazard class (if necessary) and declared value. The declared value is the price of the cargo, which is taken into account in the insurance. The transport company will compensate you if something happens to the cargo.

4.3. We indicate the point of departure, the point of delivery and the date of delivery of the goods

4.4. Choose additional services if necessary
5. After filling out the order calculation form, you will enter the estimated cost of transporting the goods.

6. Next, indicate the details of the sender and the details of the recipient of the goods, select the payer and form of payment.
7. After all operations have been completed, all you have to do is print out the delivery request, attach the necessary documents and hand over the cargo to the transport company.

Transport companies organize delivery various cargoes from sender to recipient. But not everyone knows that they can be used to send even small-sized parcels.

Large transport companies have their terminals in many Russian cities. Therefore, before sending the goods, you must first find out whether there is a branch of the company at the point of departure and in the place where the parcel is sent. Many companies offer delivery not to the terminal, but to the recipient's address, but this costs more.

Sending parcels by Business Lines

One of the most famous companies in the cargo transportation market is Business Lines LLC. It has existed since 2001, has an extensive vehicle fleet and more than a hundred branches in Russia, Kazakhstan, Belarus, and Kyrgyzstan. In addition to large shipments, the company also delivers small-sized cargo and documents with the following parameters:

• weight – up to 5 kg;
• size in one of three dimensions – up to 0.4 m;
• the sum of three dimensions is not more than 1.1 m.

Transportation is possible between all cities in which the company has branches. The cost of sending a parcel by a transport company includes delivery from the sender's address to the recipient's address (this is only possible within the city). A person can deliver the parcel to the terminal independently, but the price of the service will not change.

To send cargo, you need to fill out an order form on the website or at a company branch. Then a receiving invoice is issued, which is the main forwarding document. If the sender or addressee is an individual, then not only the first name, last name and patronymic, but also passport data are indicated. The invoice number must be provided to the recipient, and you can also use it to track the parcel on the Business Lines website.

When the value of the cargo is declared, it will be necessarily insured, but you can refuse cargo insurance at your own risk.

The cost of transportation is calculated after determining the parameters of the parcel at the terminal. Payment can be made in cash or by non-cash payments.

Business lines provide the possibility of air transportation of goods, as well as delivery by several modes of transport. For transportation on non-standard routes, individual logistics schemes are developed.

Please note that sending a parcel by the transport company Business Lines is possible if its contents are accepted for transportation. Some goods are prohibited for transportation, for example: perishable foods, live plants, animals, cash, alcohol, hazardous chemicals, weapons, and so on. For air travel there is an additional list of restrictions.

Thus, using the example of Delovye Linii LLC, the basic principles of delivery of small-sized cargo by transport companies are shown.

What can I say - ordinary citizens constantly send and receive something using private delivery services, since they work faster and more efficiently than the state structure “Russian Post”. It is because of these factors that such a type of service as delivery exists.

Today we will talk about a company that can rightfully be called one of the market leaders. She has rich history, vast experience and at the same time provides a wide range of services to its clients. The name of the company to which this article will be devoted is “Business Lines”. We will present reviews about the company, information about the service itself, as well as some information regarding payment for the services of this company in this article.

general information

And we will start, of course, with the presentation of this subject economic activity. So, as the reviews describing the “Business Lines” company note, the latter began its activities back in 2001. Then the delivery service provided services for the transportation of goods for companies and the delivery of any cargo for individuals.

During this time, the company managed to establish an effective transport and logistics chain, allowing for the delivery of goods to as soon as possible to any point located on the territory of the Russian Federation. In parallel, the company has developed into a real network, which (today) includes more than 120 branches. They all work from 1500 settlements our country, where the client can order delivery of his cargo. Finally, in order for this entire gigantic mechanism to work, the delivery service operates about 4 thousand vehicles of various carrying capacities. Regarding employment, it should be noted that the company has a staff of 20 thousand employees. The numbers are impressive, aren't they?

Services

What does the Business Lines company offer its clients?

First of all, these are any Regardless of who will pay for the goods (the sender or the recipient - there is no difference), the company is ready to carry out air transportation for you, delivery of cargo by trucks, transportation in containers, send a private car, carry out delivery as small-sized, and even deliver to another country. This range of services indicates that the company has its own solutions to any client problems. Accordingly, by contacting here, you will be confident that the goods you are about to receive or send will be delivered on time.

In addition, we can talk about optional services. These, in particular, include cargo packaging, its proper storage, registration and other tasks that will one way or another face the client. Run them on top level The Business Lines company will help you.

Payment

Most companies that deliver goods require payment to the client in cash. As a rule, this happens when the goods are sent or when they are received. It all depends on which party is responsible for paying for the goods. In this regard, the company we characterize has been somewhat successful, providing its customers with the opportunity to do independent choice calculation method. This option has become available in the personal account, which is created individually for each user.

In particular, it displays the history of all orders made by the client. In order to pay for each of them, just click one button (“Pay”) and select the payment method that is convenient for you. These can be, in particular, Visa or MasterCard bank cards.

If you pay for cargo transportation services, your funds will be accepted by the Business Lines company even without the need to contact them in person. This approach makes the service very convenient for the sender, allowing you to control all your cargo online.

Online tools

In fact, these are not all the features of the service that make it more comfortable to use. There is also, for example, functionality for tracking cargo. If, for example, payment for delivery of goods has already been made, you can see in real time where your package is, at what stage of the journey, and how soon it will be delivered to its final destination.

This service is especially useful for the recipient, because he can also make sure that his purchase is really on the way and will arrive within a certain period of time.

Payment blocking

For users who sell things on the Internet, there is also another interesting mechanism to protect themselves and provide all the necessary guarantees to their buyer. The Business Lines company calls it “payment blocking”. What does this status mean and how does it work - read on.

We can best explain with a concrete example. Let's say you're selling your mobile phone. You have found a buyer, but, alas, neither he nor you want to make concessions first: he does not want to send money in advance, and you, likewise, do not want to send him a phone. What to do in such a situation? For this purpose, the Business Lines service has a payment block, which means it is possible to prohibit the delivery of goods to the recipient until a certain moment.

In our example, it looks like this: you, as the seller, send the phone, but prohibit the company from releasing the product to the buyer. He, in turn, comes to the point where the parcel is received and begins to inspect the goods. Such “live” acquaintance with the product is probably of interest to at least 90% of buyers. Thanks to him, you can make sure that the product really works, that it corresponds to the description and all technical parameters. Next, the buyer sends money to your card, and you call Business Lines. The block on payment (which means the same ban) is lifted, and the person takes his goods. This is how this defense mechanism works.

Reviews about “blocking”

As reviews characterizing “Business Lines” show, the “Payment Blocking” status implies the opportunity to conduct a transaction as safely as possible for both the buyer and the seller. The first, in this case, does not acquire a “pig in a poke,” but actually sees his parcel and has the right to even hold it in his hands. The second one does not have to worry about the buyer’s honesty and knows for sure that he will not pick up the parcel without payment. This is where the mutual benefit lies.

However, in addition to laudatory ones, among the reviews about this mechanism one can also find negative comments. For example, there are situations when, for some unknown reason, the “Business Lines” company removes the payment block (which means a unilateral cancellation of this option). In this case, the situation becomes similar to a conspiracy between the person who is the buyer of the goods and the delivery service employee. At least, there is no other way to explain such phenomena (which are described on several sites).

Confirmation

As already noted, in order for the blocking (ban) to be lifted, it is necessary for the sender to confirm the payment made by the recipient. To do this, in turn, he must contact the company and give them verbal confirmation of payment. In fact, you simply inform the operator that you would like to remove the block on the specified cargo (being its sender, which you must also confirm).

Such a message is recorded and then immediately sent directly to the point of delivery where the parcel is currently located. After processing such a message, it is issued to the recipient and the transaction is actually completed.

Many users working with the service ask about what constitutes proof of payment. We answer: for you, as a seller, this will be the display of received funds on the balance of the card or payment system in which the payment is made. As for the company that provides transport services, then for her such confirmation is your message about the desire for the lock to be removed from the parcel and given to the recipient.

Statuses

In fact, you can find out for yourself what status your parcel is currently in. This is done using the same online tracking tool mentioned above. It works very simply: you must indicate the invoice number of your parcel in a special field, after which you will see a complete statement with data about the cargo. The status of the parcel will also be indicated. Sometimes they write like this: the cargo is on the way, “Blocked on payment.” There is nothing wrong with this and you just need to wait a little.

Cost calculation

In addition to checking the status, you can perform a lot of other actions on the company’s website. For example, this includes checking the cost of cargo. If you need to send a parcel, simply indicate its parameters in a special calculator. It will give the result in a second approximate cost sending. This is convenient if you are looking for ways to save on shipping.

Contacts

If you do not understand anything about how the service works, feel free to ask questions to the support service. She works here in several ways: by phone on hotline(495-755-55-30) or by mail (form feedback Online). There is also a pop-up window for sending messages directly to the online consultant present.

Thus, in terms of supporting its clients, the “Business Lines” company clearly has something to boast about.

Address

The company has more than a hundred representative offices throughout the country (we gave the exact figure above), so users should be able to see interactive map, where the cargo delivery points are located and how to get to them. This is available on the company’s website, where all service offices are broken down by city.

We can only note that the main, central office of the company is located in St. Petersburg at Vnukovskaya, 2. You can contact us here for any complaints or requests.

Payment for Business Lines services is possible by bank transfer to an account, in cash, online in the tracker, Personal Account or mobile application, and by bank card on the terminal. Refunds are possible either in cash or by bank transfer.

Payment Methods

Bank transfer by account

We will generate an invoice for you for payment. You can also order an invoice yourself on the website or in the dispatch log of your Personal Account. Payment by bank transfer usually takes place within 1 banking day.

If payment has not been processed by the time you receive the cargo, you must have a payment order with a bank mark at the terminal. If the mark is electronic, then the stamp of the paying company and the signature of an authorized representative of the organization are required.

To receive the cargo at the address, provide a payment order with a bank mark in advance to your personal manager or send it to.

Cash payment

Payment for transportation in cash is possible at the sending or receiving terminal, as well as at the receiving address.

It is impossible to make payment at the sender's address, since the final cost of transportation is determined after accurately measuring the dimensions and weighing the cargo at the dispatch terminal.

Online payment

Payment by bank card at the terminal

Payment for services by bank cards is available at all Business Line terminals, except for the cities of the Republic of Crimea (Sevastopol and Simferopol). Accepted cards for payment: Mastercard, Mastercard Electronic, Maestro, Visa, Visa Electron, PRO100, MIR.

Prepayment

Prepayment can be made in the form of cash or non-cash payment towards future shipments. The advance payment is used for the following purposes:

• To eliminate the situation of non-delivery of cargo at the point of destination in case of unpaid transportation;
• In case frequent transportation cannot be paid separately.

Who can pay for services

• Sender
• Recipient
• Third party

Payment for services can be divided between the parties to the contractual relationship. For example, when ordering cargo transportation from Moscow to St. Petersburg, the sender can only pay for the “delivery from address” service so that the cargo is delivered to the terminal, while inter-terminal transportation and delivery to the address in St. Petersburg will be paid by the recipient, etc. The cost of one service cannot be distributed among several payers.

Features of payment for international transportation

• You can pay for transportation while on the territory of Kazakhstan, Kyrgyzstan and Belarus only by bank transfer to an account or by credit card on the website and in the mobile application
• Payment is made in Russian rubles
• When sending to/from Belarus, Kazakhstan and Kyrgyzstan, the VAT rate is 0%
• Delivery of cargo in the CIS countries when paid by the recipient is carried out only upon payment

A refund

You can return the funds in case of overpayment, refusal of the paid service or return of the deposit. The return procedure differs depending on the form of payment.

If you paid in cash, you can return the funds either in cash or by bank transfer.

If you want to return funds deposited by non-cash payment, then reimbursement is only possible to your current account.

Cash refund

You can return cash at any convenient Business Lines terminal. For this:

• After visiting the terminal, go to the first available employee of the operator's room;
• Tell the operator that you want to return the funds. The operator will print out an application for a refund for you (for individuals and individual entrepreneurs; for legal entities);
• Fill out the application and attach documents as required;
• Hand over the application and documents to the control room employee;
• Please wait for your application to be reviewed. This will take a few minutes;
• Receive funds.

To return funds on the day of payment, you do not need to fill out an application. Just show it to the operator in the control room check And cash receipt order.

Non-cash refund

You can return funds by non-cash payment without leaving your home. For this:

• Fill out an application for a refund (for individuals and individual entrepreneurs; for legal entities) and attach documents according to the requirements;
• Send the completed application and documents to your manager's email. If you do not have a personal manager, please email . You can also hand over the completed application and documents to the operator room employee at any convenient Business Lines terminal;
• Wait for your application to be reviewed;
• Receive funds.

Refunds to a bankrupt company are made only by bank transfer after presentation of a letter from the bankruptcy trustee. There is no need to fill out a return form.