home-outdoor stairs-Why the Internet does not work on the phone. MTS mobile Internet does not work on android

Why the Internet does not work on the phone. MTS mobile Internet does not work on android

The Internet on the phone is a convenience that no one could have dreamed of 10 years ago. Today, owners of mobile devices can access the worldwide network at any time by connecting to the appropriate communication service of their operator. MTS is one of the popular providers mobile traffic, which offers favorable tariffs for Internet access. But what to do if the MTS Internet does not work well, or is it completely disabled? The reason for the lack of access to the network may lie both in the operator and in the device. We list the main reasons for the lack of Internet and ways to solve the problem.

Depending on the plan Mobile Internet is billed as part of an advance payment according to the established limit, or by units of received data. There are several tariffs on MTS that offer subscribers the opportunity to use the service unlimitedly within the established limit - from 500 MB to 7 GB for 30 days. To do this, the user makes an advance payment agreed by the provider, and MTS automatically updates the mobile traffic limit.

There are also tariffs that involve per-megabyte billing: for each megabyte, a small amount of funds is withdrawn from the client's account (on MTS it ranges from 5 to 9.9 rubles per 1 MB).

Therefore, the reason for the slow or missing MTS traffic on the phone may be that the user forgot or could not pay the subscription fee for the tariff. If the account has a zero or negative balance, the operator automatically turns off the Internet. Often, the data transfer speed slows down when a few rubles remain on the subscriber's account, which encourages the client to replenish the account.

Premature consumption of a dedicated megabyte package

One of the reasons for the lack of funds on the account is the prematurely spent Internet package, i.e. the limit of provided megabytes was exhausted faster than the expected period of use. The operator provides the subscriber with a limited amount of traffic for a month, and when it is exhausted, he either prohibits access to the Internet or includes per-megabyte billing. The subscriber may not know that the payment for every 500 MB has been enabled, but the money will be debited from the account until it is completely exhausted. When the funds run out, you will no longer be able to access the network without a new replenishment.

The fast consumption of traffic on the phone is usually associated with the use of resource-intensive mobile applications. Watching videos, movies, Online Games, mapping services and other "heavy" programs quickly consume the megabyte limit, which is why the subscriber's account can run out of money in a couple of days.

If this situation often repeats, then the user needs to review his tariff plan and choose another one with a large traffic limit.

To check the amount of remaining traffic on the phone, the subscriber must execute the USSD command *111*217#, in response, information about the remaining megabytes within the prepayment for the service will appear on the screen.

The last reason why the established mobile traffic limit switches to per-megabyte billing is a change in the connection region. In most MTS tariffs, you can use the provided unlimited traffic only in your home region. If the subscriber's phone crosses the border of the region and enters roaming, then the operator begins to deduct funds from the account for each portion of the received data. After a while, the funds on the client's balance run out, and the traffic is automatically disconnected.

Technical reasons for the lack of MTS Internet

If there is no network on the phone, although the balance is positive, and the traffic limit has not yet been exhausted, you need to check the settings on the device. The technical reason why the Internet does not work on the phone may be as follows:

  • the subscriber is outside the network coverage area (this can be seen on the device screen - the Wi-Fi indicator will be absent);
  • data transfer is not configured on the phone;
  • There was a settings error on the phone.

Lack of connection due to a weak or zero signal within the city does not require any action from the subscriber, because. the problem is with the operator. Perhaps there was a breakdown on the tower that receives the satellite signal, or another similar problem.

If the user is outside the city, then the tower signal may be weak to maintain the required data transfer rate.

If the Internet does not work on MTS, but there is no problem on other devices, then you need to check the data transfer settings on the phone itself. For example, for Android devices, you need to go to the "Settings" - "More" - " Mobile network” and select “Mobile data transfer”. By activating it, you will automatically start receiving traffic mobile operator MTS on the phone.

The last way to set up traffic from a mobile operator is to request from MTS new package phone settings. To do this, you need to send an empty SMS to number 1234, in response, the operator will send a message containing automatic settings. To activate them, the subscriber just needs to open SMS; in other cases, the phone is configured automatically without user intervention.

It is difficult to immediately say why the Internet does not work on the phone. There are quite a few reasons that can affect the quality of the Internet. The problem may be related to the equipment itself, poor network signal, lack of necessary settings, etc. Of course universal way there is no solution to the problem. Before you fix the problem, you need to find out why there is no Internet, that is, determine the specific cause.

As part of this review, we will tell you why there may be no Internet and how to establish a connection to the network. The instruction will be relevant regardless of which operator you use. It does not matter if the Internet does not work on MTS, Beeline, MegaFon, Tele2 or Yota, we will try to help you fix the problem, of course, if possible.

Reasons for the lack of Internet and ways to solve the problem

A modern person is dependent on the Internet and many find themselves restless when their phone does not want to connect to the network or loads pages too slowly. Do not rush to panic, for sure the problem can be quickly fixed and everything will return to its place. We have prepared a list of the most common reasons why the Internet may not work. For every reason prepared separate instruction which can be used to solve the problem.

Internet may not be available for the following reasons:

  • Lost settings;
  • The subscriber is outside the network coverage area;
  • underway engineering works on the side of the operator;
  • The device is out of order;
  • There is no money on the balance of the phone;
  • The Internet traffic available within your tariff has ended;
  • Disabled data transfer on the phone;
  • Automatic network registration failed.

As you can see, there are many reasons for the lack of Internet, and we will consider each of them in detail. Of course, other reasons are possible, we have listed the most common ones. If it is difficult for you to determine why the Internet does not work on your phone in your case, then read the article in full and check all the reasons.

  • Attention

    • In some cases, the subscriber cannot influence the solution of the problem associated with the lack of Internet. For example, if the cause is in the device itself or is caused by technical work on the operator's side.

Missing internet settings

It is likely that the Internet does not work due to the lack of necessary settings. Do not rush to write off this reason, even if you previously accessed the Internet from your device, but at some point it became impossible to connect to the network. The settings could just go wrong. In any case, we recommend that you check the Internet settings on your phone. If you do not have the necessary knowledge, your operator will help you. Contact help center or order the settings yourself using a special command or SMS.

Request to get internet settings for the most popular operators:

  • Beeline. Call 06503 ;
  • MTS. Send an empty SMS to 1234;
  • Megaphone. Send SMS with text 1 to number 5049;
  • Tele 2. Call 679 ;
  • Yota. Order settings via .

If you use a different carrier, please call the help center to order settings. Ask a specialist to send you automatic Internet settings. Still no internet after updating settings? Move on to the next reason!

The Internet is disabled at the initiative of the operator

Have no idea why the Internet is not working on your phone? Perhaps you simply ran out of traffic and the operator turned off your Internet access until the end of the billing period. Many will consider this reason too banal, but believe me, the absence of the Internet is often associated with this.

Perhaps it makes no sense to explain how to remedy the situation in this case. You need to wait for the next traffic package to be charged or order an additional Internet package from the operator. If you do not know how much traffic is available to you, get this information using personal account or a dedicated team.

Request information about the rest of the traffic for the most popular operators:

  • Beeline. Call 06745 ;
  • MTS. Dial USSD command * 111 * 217 # ;
  • Megaphone. Dial USSD command * 158 #
  • Tele 2. Use the command * 155 # .

If, after requesting information about the rest of the traffic, it turned out that you have already used up the Internet available until the end of the billing period, connect an additional package. Description additional packages Internet traffic and commands for connecting them can be found on our website or the official resource of your operator.

Other reasons for the lack of Internet

Haven't been able to find out why the Internet does not work on the phone? Perhaps the reason is so banal that you don’t even think about it, for example, you have a negative balance or data transfer is disabled. Below are possible reasons lack of internet.

  1. Disabled data transfer. Check if the data transfer feature is enabled on your phone. Depending on the phone model, the path to this function may differ. On most devices running on operating system Android, the inclusion of data transfer is carried out in a special menu that can be called up by swiping your finger from the top of the screen to the bottom.
  2. No money on balance. Internet not working and cellular? In such a situation, the first step is to check the balance. There may have been a planned write-off of funds (due to the presence of some paid subscription). If the balance is negative, then to restore access to the network, you just need to replenish your account.
  3. Bad network signal. If you can't get a connection, don't be surprised if you don't have internet. Unfortunately, cellular communication has not yet covered all corners of the country, so this reason is the place to be.
  4. Technical work on the side of the operator or high load on the network. Quite often, the lack of Internet is caused by some actions of the operator himself. For example, technical work may be carried out, in connection with which the Internet will not work. Also, do not forget about such a nuance as network congestion. These reasons cannot be determined independently on some grounds. Call the support center and clarify what is the reason for the lack of Internet.
  5. Device problem. Technique is not eternal and sooner or later it fails. You may not be able to access the Internet because this feature is no longer supported by your phone. It is difficult to determine this reason without certain knowledge of the phone device, so you first need to check all the reasons listed above. If all else fails, it makes sense to check the device by contacting the appropriate specialist.

We hope you found out why the Internet does not work on your phone and solved the problem. Of course, other reasons for the lack of Internet are possible, but it is not possible to consider them all within the framework of one review.

First you need to check if there is any icon that there is a network signal at all at the moment, since it often happens that a network that is not supported by the operator is selected. The necessary information can always be found in the settings. However, it may also be that the cause must be sought in the telephone itself.

The phone does not search for a network or has stopped catching it

It may happen that the amplifier is out of order, meaning the power of the transmitter. If this problem occurs, it is necessary to replace the components. Unfortunately, this work cannot be done on your own - you will need the help of a specialist. In this case, you may need to replace:

Transmitter power amplifier;
- antenna;
- SIM card reader;
- SIM connector;
- SIM card holder;
- SIM card controller and others.

Lost network

A possible cause may be a failed radio path. This device quite complex, since it is connected with it a large number of various elements. Therefore, at home, it will be impossible to determine the cause and carry out repairs. To find out the true cause of the breakdown, it is necessary to conduct a complete diagnosis of the device. It is worth contacting a specialist who will not only help to find out the cause, but also eliminate the breakdown.

The device began to catch the network badly

This option initially assumes a breakdown of the antenna. This problem occurs quite often, since the antenna itself is a rather fragile element of the phone, and when dropped or strong blow deformed, which leads to breakage. To solve this problem, it is worth replacing the antenna completely.

Network drops intermittently

In most cases, the owner of the telephone becomes the culprit of the current situation, since even a small amount of moisture that gets inside the device can seriously affect its further work. It is necessary to carry out a complete diagnosis and, having identified the cause, immediately eliminate it. It is impossible to delay with this process, since the ingress of moisture into the apparatus leads to the formation of corrosion.

The phone shows that there is no network and does not look for it at all

This option is possible if there is a problem with the device program, in other words, the device program has failed. The only way out of this situation is to flash the device. It is important to contact a specialist, since it is unlikely that you will be able to reflash the phone yourself.

Qualified specialists will help to carry out high-quality diagnostics, identify the problem and repair the telephone set.

The question “why the Internet does not work” is perhaps one of the most common. Currently, without access to resources, many devices significantly limit their functionality.

So, if on the phone, then such popular destinations as viewing weather reports, news feeds, videos, maps, as well as synchronization and other features simply do not work. It is especially unpleasant when the provider seems to have a paid plan, the device works, but there is no access. In such a situation, the main thing is not to succumb to provocations. Patience and the desire to figure out why the Internet does not work, most often allow you to solve the problem.

Mobile Access Terms

Acquisition of modern mobile phone- a memorable event. However, if no special knowledge is required to make calls, then accessing the Internet using a phone may be a problem. As an example, let's consider a device running the popular Android system. That is why the question “why the Internet does not work in a mobile phone” is asked by users of this operating system.

So, in order to mobile device has gained access to the global network, a number of conditions must be met:

Internet connection service must be activated in the tariff package of the SIM card;

There are enough funds on the account to make the connection;

The phone has the correct APN settings;

The order of sim cards is observed;

The device is enabled.

Gaze

Imagine that after buying a new mobile phone and connecting to the MTS tariff plan, the Internet does not work. You should familiarize yourself with the offers implemented in the selected package. If under the terms tariff plan the ability to access the global network is not enabled "by default", then you need to call the operator's support service (automatic answering system) and order activation.

It is also quite convenient to enable the service using a special USSD request (the code itself is indicated in the instructions for the package). So, in Ukraine, the MTS operator can simply send a free empty SMS to 1040001 and wait for confirmation of the inclusion of the service.

The next reason why the Internet does not work is that not everyone knows about the need to order settings. In order for the phone to “know” exactly how to connect to the service, it must contain the APN point of the corresponding operator. Although many smartphones receive settings, you should not hope for this. For the case with MTS, you need to create an empty SMS and send it to number 1020. The received settings should be saved (a choice will be offered). Note that some operators, anticipating the forgetfulness of users, have implemented a mechanism that allows the phone to connect to the network without APN settings. In Android ICS (4.0), the presence of point settings can be checked according to the following scheme: "Settings - Data transfer - More - Mobile network - Network settings - APN access points". Records must be.

Another feature concerns popular phones for several SIM cards. In the vast majority of models, the connection works correctly only for the first card. Therefore, it is important to initially correctly connect the "sim cards".

And finally, you should allow the exchange of data in the phone. To do this, pull the top curtain of the interface down and click on the image of the two arrows "Data". In older versions of the system, you need to enable GPRS / EDGE through the settings menu.

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